1. Goods Delivered To You
If you buy a product which we deliver to you, you may cancel your order for any reason before delivery or within 14 days after delivery by contacting us.
This is subject to the following conditions;
a. The product/s supplied by The Landscape Yard Ltd must be unopened and unused, as new and as sold, in re-saleable condition and undamaged in the original product packaging.
b. Only full and unopened packs of paving can be returned, as part packs will have been split and picked specifically for your order and are not re-saleable.
c. Any perishable, bespoke or organic products cannot be returned.
d. You will receive a full refund for the price paid less all relevant costs incurred including delivery, ollection and re-stocking charges.
e. For all products including the full Stonemarket range there is a 25% re-stocking charge.
f. Collections are made by our pallet hauliers only and are charged at 75.00 + VAT per pack or pallet. (or our current standard pallet collection charge)

2. Out of Stock Goods
If you place an order and we find, for whatever reason, that we are unable to fulfill the order, customers have the following options:
a. To wait for the stock to become available. In this case, your order will be placed on backorder and as soon as the stock is available, we will notify you of this and arrange to dispatch your order.
b. Choose an alternative product. If you choose the alternative product, you will be charged accordingly. Your original order will be amended and you will then be charged or refunded, subject to the current product prices along with any applicable delivery costs.
c. Cancel your order. You can cancel your order and we will refund your payment in full. We aim to process all refunds within 5 - 10 working days. You will not be charged any cancellation, re-stocking, or delivery charges where we are unable to fulfill an order.

3. Damaged Goods
If the product you purchase from us is damaged or faulty, we may offer an exchange or refund as appropriate. If your order has arrived damaged, we ask you to sign for the delivery as 'damaged on arrival'. That way it will be easier for us to organise replacements, which is why it is important for you to inspect the delivery as much as you can before signing. Unfortunately, breakages can happen in transit and we will send out replacements as soon as we can. To help us, please take photographs of the breakages and email these to us along with a list of the dimensions and quantity of each item affected. Please send your email to sales@thelandscapeyard.co.uk Unfortunately, we cannot collect damaged or defective products. Customers are advised to dispose of any damaged product once replacements have been organised unless we advise otherwise.

4. How to arrange a refund and collection
For goods that are to be returned, please email us at the earliest opportunity.
a. Only full unopened packs of paving/stone products can be returned.
b. Collections are made by our pallet hauliers only. Collections will be made using an LGV equipped with a tail lift and hand-operated pallet truck, therefore any item to be collected must be on a flat, level, and firm surface (grass or gravel is not suitable) and easily accessible for the haulier to collect.
c. You will be advised by The Landscape Yard by email of the date of collection and must ensure that the goods to be returned are ready and in a suitable location.
d. If we are unable to collect a pack/pallet being returned for any reason, you will be responsible for the cost of the unsuccessful attempt to collect the goods. This will be charged at 75.00 + VAT per pack or pallet (or our current standard pallet collection charge)
e. Once the goods have been received back to us, they are inspected for damage. You will be responsible for any damage/s incurred in transit returning the goods to us and this may affect the amount refunded.
f. Once the goods have been inspected, your refund will be processed. Refunds are normally made to the payment card used for the original purchase. Refunds are processed within 5 - 10 working days of the goods being received by us and inspected.